Returns & Refunds

Onyx babes, if you have made an incorrect order, or have simply changed your mind, Onyx Handmade will happily exchange or refund any unopened and undamaged items that are returned to the below address within 30 days of purchase

 

P.O. Box 5263

West End

QLD 4101

 

To process an exchange or refund please email reason, invoice number & customer details to  info@onyxhandmade.com.au and return product to the above address.

Packages must include invoice number & customer details and be sent via Tracked shipping. Shipping costs associated are the responsibility of the customer

Once your package has been received we will email to notify you and the exchange/refund process will continue.

Please allow up to 8 days for refunds to appear

Unfortunately, due to health and hygiene, we cannot refund, or exchange opened packets of Body Scrub or Soak

If you have any issues at any time, hit us up on info@onyxhandmade.com.au